Resources to uncover hidden knowledge & ideas!

Measure Customer Satisfaction - NPS CSAT CES

How to Measure Customer Satisfaction with NPS, CSAT or CES

Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) are 3 common customer satisfaction metrics.
Feedback Surveys

8 Surveys that Consultants Should Know and Use

Learn about these 8 surveys to ensure you and your clients are getting the critical information for success. Ask the right questions, the right way, at the start to move faster.

How do you compare to the average leader?

Here are some common leadership themes. How does your leadership style compare? How would your team describe your leadership?
SWOT Analysis Survey

Focused on the right business priorities? Conduct a SWOT Analysis!

SWOT Analysis is an important tool to identify short term operational priorities and quickly improve the performance of an organisation or team.
Ultimate Survey Guide

The Ultimate Survey Guide

Use this comprehensive survey guide to learn how to deliver a successful survey project, design surveys, get responses, analyse results, present results and plan action.
Automate survey tasks with Zapier

Automate survey tasks with 1,500+ apps

Automate survey tasks and work flows. Connect Survey Space with 1,500+ apps using Zapier.
Automate with Conditional Logic

Conditional Logic in Surveys

Conditional Logic lets you create dynamic surveys that change what a respondent sees and what happens based on their responses.
Survey Pitfalls

How to embed a survey into a Website

Embedding a survey can provide a less intrusive experience for respondents and a professional impression.

Delegation is fundamental for leaders!

No matter what size or type of organisation you work in, delegation matters. If you are a leader then invest the time to learn.

GDPR Compliance and Survey Space

Survey Space will comply with the EU GDPR. Data protection and privacy are critically important.

Net Promoter Score® (NPS®) Survey

The Net Promoter Score (NPS) is widely used to measure customer loyalty to a brand, company, product or service.
Employee Surveys

4 Survey Success Tips to get Quality Feedback

The best surveys begin with a clear design process, and a knowledge of the desired outcome.
Best Leadership Tip

Do you suffer from Leadership Osmosis?

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If you want to be a better leader, here is a simple tip and some questions to ask yourself. Avoid Osmosis.
Feedback aligns teams

Use feedback to get teams engaged and aligned

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There is an important link between feedback and teamwork. Teams and leaders quickly get engaged with survey results.
Survey Design

The basics of good survey design

Here are some tips on the basics of good survey design to help you start thinking about the best way to get the information that you need.
Survey Space Surveys

Writing survey questions

When writing survey questions, design them to achieve your survey goals and objectives and don't ask anything irrelevant.
Survey Goals & Objectives

Why are survey goals and objectives important?

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Establishing clear survey goals and objectives is essential to get valid and valuable data. The objectives should guide your survey design.
Survey Policies

The importance of clear survey policies

Clearly communicated polices guide the actions of those who manage survey projects and also protect respondents.
Common Survey Mistakes

What are the common survey mistakes to avoid?

There are a number of common mistakes when designing and conducting projects. Make sure you don't fall into these traps.
Survey Space Surveys

Tips to conduct a survey pilot

Conducting a survey pilot helps confirm the validity of your questions and the effectiveness of the messages in your communication.
How to deliver a survey project

How to deliver a successful survey project

A successful survey project depends upon having 1) a robust process and 2) expertise in designing surveys.
Survey Design

How to create survey rating scales that guide respondents effectively

Rating scales are one essential component of survey questions and need careful consideration.
Survey Goals & Objectives

4 cause-and-effect survey tips when designing surveys

Consider cause-and-effect elements as a simple check when designing surveys.
Survey Space Survey Software Survey Templates

How to design great surveys to get the best data

Here are some tips to help you think about the best way to get the information that you need from your survey.
Survey Software