In any kind of business, your customers (and efforts to improve customer service) should be the number one priority.
About Mark Sinclair
With more than 25 years-experience in feedback and surveys and as a management and business consultant …PLUS more than a decade building a leading feedback and survey company…
… Mark has helped thousands of leaders (and many hundreds of organisations) in the private, public and not for profit sectors conduct surveys and get the feedback they need in order to decide on the actions they MUST take to propel their organisation, clients and projects forward.
Mark is based in Australia.
Entries by Mark Sinclair
Learn how to get value from Net Promoter Score? Find out about Net Promoter Score® (NPS®), and how you can maximise the value of NPS.
How to engage employees? Where to start? Begin with understanding employees and their opinions and ideas.
Building a high performing team is a goal all leaders should have. Here are a few tips to create a great team and help the team succeed.
One of the best ways to understand your staff better is to use employee engagement surveys. The information you can gain from such surveys is invaluable.
Have you thought about assessing Board performance? It’s important for stakeholders to know how their board is actually performing.
A leadership team survey helps leaders and managers to consider how they’re working as a group and identify opportunities.
Regardless of whether you’re working for yourself or running a business consultancy, you need the best tools. Fortunately, we live in a world with many digital solutions.
All businesses, leaders and employees can benefit from 360 degree feedback when it’s done in a constructive, supportive and honest way.
What is a good Net promoter Score will vary depending on your organisation & industry. One comparison trumps them all – your own benchmark.
One of the benefits of an employee survey is staff engagement. That’s part of it. But, the survey can also be valuable for measuring company performance.
The process of surveying customers goes a lot deeper than just trying to make them happy. Here’s why you should be surveying your customers.
Net Promoter Score® (NPS®) is one of the best and easiest ways to measure how loyal your customers are.
Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) are 3 common customer satisfaction metrics.
Social proof – the online evidence of your success, such as reviews and star ratings – is the modern-day word of mouth. And word of mouth can sink a business quickly.
Ever wondered about the real purpose of a survey? We often fill out surveys without really thinking too much about the real survey purpose.
A member survey is an essential way to get feedback from members of a golf club, yacht club, tennis club or any sporting or social club.
Surveys help improve school performance. Use feedback to get insights from students, teachers, staff or the entire school community.
Having your finger on the pulse is essential. But how often do our perceptions get in the way of seeing how things really are?
Whether you’re just starting out, or you’ve been in business consulting for a while, the biggest issue is always how to find clients for business consulting.
One of the easiest ways to improve your consulting productivity is to turn smaller consulting engagements into much larger projects.
The question that continues to plague business owners is ‘how to increase sales?’ It is clear that you must understand your customers.
360 degree feedback is a process consultants can use to identify individual development needs and improve a business.
A SWOT analysis is a tool to help clients and grow consulting revenue. Quality information is crucial, or you’re working in the dark.
Learn about these 8 surveys to ensure you and your clients are getting the critical information for success. Ask the right questions, the right way, at the start to move faster.
Use this comprehensive survey guide to learn how to deliver a successful survey project, design surveys, get responses, analyse results, present results and plan action.
The Net Promoter Score (NPS) is widely used to measure customer loyalty to a brand, company, product or service.
There are a number of common mistakes when designing and conducting projects. Make sure you don’t fall into these traps.
A successful survey project depends upon having 1) a robust process and 2) expertise in designing surveys.
Conditional Logic lets you create dynamic surveys that change what a respondent sees and what happens based on their responses.
Read about our latest survey features release, including report viewer filtering, validated text questions & 360 degree feedback enhancements.
Automate survey tasks and work flows. Connect Survey Space with 1,500+ apps using Zapier.
Establishing clear survey goals and objectives is essential to get valid and valuable data. The objectives should guide your survey design.
There is an important link between feedback and teamwork. Teams and leaders quickly get engaged with survey results.
Here are some common leadership themes. How does your leadership style compare? How would your team describe your leadership?
SWOT Analysis is an important tool to identify short term operational priorities and quickly improve the performance of an organisation or team.
If you want to be a better leader, here is a simple tip and some questions to ask yourself. Avoid Osmosis.
Creating a useful customer survey can be challenging, but the investment is worthwhile and can give a lot of data quickly.
In this guide we discuss some principles to apply in order to create an effective employee survey.
Clearly communicated polices guide the actions of those who manage survey projects and also protect respondents.
About Survey Space
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“We help organisations, leaders and business consultants use surveys to uncover hidden knowledge & ideas!“
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