How to Improve Customer Service? Where to Start?
In any kind of business, your customers (and efforts to improve customer service) should be the number one priority.
Entries by Mark Sinclair
How to Get Value from Net Promoter Score
Learn how to get value from Net Promoter Score? Find out about Net Promoter Score® (NPS®), and how you can maximise the value of NPS.
How to Engage Employees? Where to Start?
How to engage employees? Where to start? Begin with understanding employees and their opinions and ideas.
How to Create a High Performing Team
Building a high performing team is a goal all leaders should have. Here are a few tips to create a great team and help the team succeed.
Why Employee Engagement Matters
One of the best ways to understand your staff better is to use employee engagement surveys. The information you can gain from such surveys is invaluable.
Have You Assessed Your Board Performance?
Have you thought about assessing Board performance? It’s important for stakeholders to know how their board is actually performing.
Improve Performance with a Leadership Team Survey
A leadership team survey helps leaders and managers to consider how they’re working as a group and identify opportunities.
The Best Tools for Business Consultants
Regardless of whether you’re working for yourself or running a business consultancy, you need the best tools. Fortunately, we live in a world with many digital solutions.
Why use 360 degree feedback?
All businesses, leaders and employees can benefit from 360 degree feedback when it’s done in a constructive, supportive and honest way.
What is a Good Net Promoter Score®?
What is a good Net promoter Score will vary depending on your organisation & industry. One comparison trumps them all – your own benchmark.
What are the Benefits of an Employee Survey?
One of the benefits of an employee survey is staff engagement. That’s part of it. But, the survey can also be valuable for measuring company performance.
Why You Should Survey Customers
The process of surveying customers goes a lot deeper than just trying to make them happy. Here’s why you should be surveying your customers.
What are the Pros and Cons of a Net Promoter Survey?
Net Promoter Score® (NPS®) is one of the best and easiest ways to measure how loyal your customers are.
How to Measure Customer Satisfaction with NPS, CSAT or CES
Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) are 3 common customer satisfaction metrics.
4 Important Customer Surveys for Your Business
Social proof – the online evidence of your success, such as reviews and star ratings – is the modern-day word of mouth. And word of mouth can sink a business quickly.
What is the Purpose of a Survey? Why Conduct a Survey?
Ever wondered about the real purpose of a survey? We often fill out surveys without really thinking too much about the real survey purpose.
How a Member Survey and Feedback Can Benefit Your Club
A member survey is an essential way to get feedback from members of a golf club, yacht club, tennis club or any sporting or social club.
The Best Surveys to Improve School Performance
Surveys help improve school performance. Use feedback to get insights from students, teachers, staff or the entire school community.
Are you Getting the Most Out of Your Surveys?
Having your finger on the pulse is essential. But how often do our perceptions get in the way of seeing how things really are?
How to Find Clients for Business Consulting
Whether you’re just starting out, or you’ve been in business consulting for a while, the biggest issue is always how to find clients for business consulting.
4 Tips to Expand Business Consultancy Engagements
One of the easiest ways to improve your consulting productivity is to turn smaller consulting engagements into much larger projects.
How to Increase Sales? Ask your customers!
The question that continues to plague business owners is ‘how to increase sales?’ It is clear that you must understand your customers.
Why 360 Degree Feedback can be a Business Consultant’s Best Tool
360 degree feedback is a process consultants can use to identify individual development needs and improve a business.
How to Grow Consulting Revenue with SWOT Analysis
A SWOT analysis is a tool to help clients and grow consulting revenue. Quality information is crucial, or you’re working in the dark.
8 Surveys that Consultants Should Know and Use
Learn about these 8 surveys to ensure you and your clients are getting the critical information for success. Ask the right questions, the right way, at the start to move faster.
The Ultimate Survey Guide
Use this comprehensive survey guide to learn how to deliver a successful survey project, design surveys, get responses, analyse results, present results and plan action.
Net Promoter Score® (NPS®) Survey
The Net Promoter Score (NPS) is widely used to measure customer loyalty to a brand, company, product or service.
What are the common survey mistakes to avoid?
There are a number of common mistakes when designing and conducting projects. Make sure you don’t fall into these traps.
How to deliver a successful survey project
A successful survey project depends upon having 1) a robust process and 2) expertise in designing surveys.
Conditional Logic in Surveys
Conditional Logic lets you create dynamic surveys that change what a respondent sees and what happens based on their responses.
New Features August 2020
Read about our latest survey features release, including report viewer filtering, validated text questions & 360 degree feedback enhancements.
Automate survey tasks with 1,500+ apps
Automate survey tasks and work flows. Connect Survey Space with 1,500+ apps using Zapier.
Why are survey goals and objectives important?
Establishing clear survey goals and objectives is essential to get valid and valuable data. The objectives should guide your survey design.
Use feedback to get teams engaged and aligned
There is an important link between feedback and teamwork. Teams and leaders quickly get engaged with survey results.
How do you compare to the average leader?
Here are some common leadership themes. How does your leadership style compare? How would your team describe your leadership?
Focused on the right business priorities? Conduct a SWOT Analysis!
SWOT Analysis is an important tool to identify short term operational priorities and quickly improve the performance of an organisation or team.
Do you suffer from Leadership Osmosis?
If you want to be a better leader, here is a simple tip and some questions to ask yourself. Avoid Osmosis.
Customer survey? Follow these 10 easy tips!
Creating a useful customer survey can be challenging, but the investment is worthwhile and can give a lot of data quickly.
Quick guide to making a great employee survey
In this guide we discuss some principles to apply in order to create an effective employee survey.
The importance of clear survey policies
Clearly communicated polices guide the actions of those who manage survey projects and also protect respondents.
Inspire collaboration!
Don’t wait. Start now!
